Economic Support Specialist

Port Washington, WI

Full Time

Human Services

Entry Level

Job Summary

The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long-term care applicants. The Specialist also refers clients to other county/statewide programs.

Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned.

50% Call Center:
Receives calls from a five-county consortium for applications, renewals, interviews, changes. Provides program/budget explanations, referrals. Engages in conflict resolutions, document processing. Queries and monitors state databases.

40% Determine Eligibility:
Process cases in a time-sensitive manner. Verifies due dates. Monitors Dashboard. Processes documents (applications, renewals, six-month report, changes). Queries and monitors state databases. Uses mainframe, state wage match, Child support database.

8% Policy/Procedures/Training:
Research and reviews policy/procedures for each program.

2% Outside Resources:
Engages outside sources calling in for clients or questions regarding benefits. Assists clients with outside sources for assistance (Forward Health, housing programs, legal services, state agencies).

Supervision Exercised

None

Minimum Education Qualifications

Education and/or Experience Requirements:

Associate’s Degree required.
One to two years of post-secondary education in related areas such as finance, human services, law, and bilingual is desirable. Upon hire they must attend and complete state sponsored training complying with the requirements of Wis admin code DHS 254.03. Must maintain competencies in all areas of economic support.

Licenses, Certifications, and Other Requirements:
N/A

Minimum Knowledge, Skills, and Abilities Qualifications
In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

Good oral and written communication skills.
Excellent reading and oral comprehension skills.
Multi-tasking ability; good math skills.
Excellent reasoning and critical thinking ability; and keyboarding skills are required. Knowledge of community resources and services.
Knowledge of various types of real and personal property.
Excellent customer service skills.
Knowledge of care issues and costs associated with medical and nursing home care.
Case management skills.
Internet, email, and Microsoft Office, excel, and database skills are highly desired.

In evaluating candidates for this position, Ozaukee County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

Prolonged periods of sitting and working on a computer.
Periodic periods of standing or walking.

Work Environment

Frequent interruptions, public demand, high workload volume and time pressures are typical in the work environment for this position. Additionally, unpleasant social situations are typical in this environment.

EOE / ADA Statement

Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change

Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.

Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Have you ever been employed by Ozaukee County before?*

If yes, please list when, in what position, and in what department.

Were you referred by a current Ozaukee County employee?*

If you were referred by a current Ozaukee County employee, please list their first and last name:

Do you have a valid Driver's License?*

Issuing state:

Do you have a CDL endorsement?

What is the highest level of education you have completed?*

High school name:*

High school city:*

High school state or province:*

High school qualification status:*

College/university name:*

College/university city:

College/university state or province:

Major/area of study:*

College/university qualification status:*

Graduate school name:

Graduate school city:

Graduate school state/province:

Major/area of study:

Graduate school qualification status:

Trade school name:

Trade school city:

Trade school state/province:

Trade school qualification status:

Major/area of study:

Please list any additional education:

Are you currently employed?*

Current or most recent employer name:*

Job title:*

City:*

State or province:*

Start date:*

End date (if not currently employed):

Type of employment:*

Pay rate:

Company phone number:*

Direct supervisor name:*

Direct supervisor email address:*

Reason for leaving:*

Explanation:

Responsibilities and duties:*

Okay to contact?*

Second most recent employer name:*

Job title:*

City:*

State or province:*

Start date:*

End date:*

Type of employment:*

Pay rate:

Company phone number:*

Direct supervisor name:*

Direct supervisor email address:*

Reason for leaving:*

Explanation:

Responsibilities and duties:

Okay to contact?*

Professional certifications and licenses:

Office and other skills (include supervisory skills, other languages, or information regarding the career/occupation that you'd like to bring to our attention):

***Please include at minimum one or two individuals who have supervised you directly as professional references***
First professional reference:

List their first name, last name, email, phone, and relationship*

Second professional reference:

List their first name, last name, email, phone, and relationship*

Third professional reference:

List their first name, last name, email, phone, and relationship*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for your interest in a position with Ozaukee County!

Economic Support Specialist

Apply for this position