Economic Support Specialist
The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long-term care applicants. The Specialist also refers clients to other county/statewide programs.
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned.
50% Call Center:
Receives calls from a five-county consortium for applications, renewals, interviews, changes. Provides program/budget explanations, referrals. Engages in conflict resolutions, document processing. Queries and monitors state databases.
40% Determine Eligibility:
Process cases in a time-sensitive manner. Verifies due dates. Monitors Dashboard. Processes documents (applications, renewals, six-month report, changes). Queries and monitors state databases. Uses mainframe, state wage match, Child support database.
Research and reviews policy/procedures for each program.
2% Outside Resources:
Engages outside sources calling in for clients or questions regarding benefits. Assists clients with outside sources for assistance (Forward Health, housing programs, legal services, state agencies).
Education and/or Experience Requirements:
- Associate’s Degree required.
- One to two years of post-secondary education in related areas such as finance, human services, law, and bilingual is desirable. Upon hire they must attend and complete state sponsored training complying with the requirements of Wis admin code DHS 254.03. Must maintain competencies in all areas of economic support.
Licenses, Certifications, and Other Requirements:
In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.
- Good oral and written communication skills.
- Excellent reading and oral comprehension skills.
- Multi-tasking ability; good math skills.
- Excellent reasoning and critical thinking ability; and keyboarding skills are required. Knowledge of community resources and services.
- Knowledge of various types of real and personal property.
- Excellent customer service skills.
- Knowledge of care issues and costs associated with medical and nursing home care.
- Case management skills.
- Internet, email, and Microsoft Office, excel, and database skills are highly desired.
In evaluating candidates for this position, Ozaukee County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
- Prolonged periods of sitting and working on a computer.
- Periodic periods of standing or walking.
Frequent interruptions, public demand, high workload volume and time pressures are typical in the work environment for this position. Additionally, unpleasant social situations are typical in this environment.
Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change
Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.
Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.